Standard Terms and Conditions of Business
This website has been designed for use within the United Kingdom and UK law is applicable to our Terms and Conditions. Whilst we are happy to consider requests for our products from outside the United Kingdom, we give no warranty that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A contract between the customer and Furze Products for the sale of our products will only exist once an order has been accepted and work commences. For engraved and bespoke goods, this is the point at which the customer is billed; for non-engraved goods, the customer is billed prior to time of dispatch. Billing for the value of the goods and services ordered is effected through the CardSave/WorldPay online secure payment system. Immediate settlement by Credit or Debit card is required.
Design proofs (bespoke & personalised items only)
Design proofs prior to ordering
(bespoke & personalised items only)
Damage in transit
All the information requested must be provided by the customer and we can not be held responsible for errors in the information provided. We strongly recommend that you check the details of your order in the email confirmation that you will receive following completion of the online order process. Changes to your order may be possible although an additional charge, representative of the cost of the additional time and materials, will be levied.
We accept payment by most major Credit and Debit cards either online or by phone. Alternatively you may pay by Cheque made payable to Furze Products. Please note that payment must be received before we start working on your order. If paying by Cheque, this must be cleared prior to us commencing work on the order.
Bespoke and personalised items only – after receipt of payment, we will send you a proof of the design for approval. Wherever possible this will be sent by email. We require you to acknowledge in writing – usually email – that the design meets your requirements before we commence crafting your item.
Design proofs prior to ordering
Bespoke and personalised items only – if the customer requires us to produce designs or search for or purchase motif or font resources prior to placing an order we will require payment in advance to cover our costs. This non-refundable charge is currently £15.00, and if the customer proceeds with the order it will be deducted from the order value.
If you wish to cancel your order you may do so in writing. If the cancellation occurs prior to us working on your order there will be no charge. If you cancel after we have commenced work but prior to manufacture, a charge representative of the work already completed will be levied. This is currently £15.00 per item. In such a case, if payment has already been processed we will refund the difference between the charge levied and the total price quoted. Once manufacture of your order has commenced, being a one-off item, no refund is possible.
Non-bespoke and non-personalised items only – if you wish to cancel your order you may do so in writing. Under the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order up to seven days from the day of receipt.
Approximate delivery times are shown on each product page, or click here for more information. We use Royal Mail, Parcel Force or DPD services to deliver our orders. At the time of placing your order you will be given the options available for your choice of board – the service(s) offered ensure your item will be adequately insured. The relevant service should be selected based on the urgency of your order. Please note that shipping charges are passed to the customer at cost or below cost, so if you opt for a faster delivery service, the cost is genuinely incurred by us and you are not paying a premium for a fast-track service.
As soon as we have posted your order we will advise you of the tracking reference number (if appropriate) in order that you can track your item online.
|Board care oil or wax oil treatment only||£4.25|
|Most orders* to mainland UK addresses||£8.95|
|Orders to Scottish Highlands & Isle of Wight||£18.50|
|Orders to Northern Ireland, Scottish Islands, Scilly Isles, Channel Islands, Isle Of Man||£26.00|
|Orders to Republic of Ireland||£26.00|
|International shipping (price to be confirmed on receipt of order)||£ To Be Advised|
*Shipping multiple items may attract a slightly higher charge which will be calculated at the time of checkout.
Non-delivery/redelivery - very occasionally our delivery providers may not be able to deliver if the service requires a signature but there is no one available to receive the order. In these instances, the customer will be advised of the situation by email and/or SMS text from the delivery company, and a calling card will be left at the delivery address. It is important that instructions regarding redelivery are acted upon promptly, as the customer will be responsible for any charges incurred in returnng the goods to us and their subsequent redelivery.
International deliveries - we are able to ship smaller (and therefore lighter) items to most countries. Please note that we will provide you with a quotation for shipping prior to processing your order.
Damage in transit
A great deal of care is taken in the crafting of our boards and we therefore take the same care in the packaging. However, occasionally goods may be damaged in transit. Please check your item as soon as it arrives and report any damages immediately. If the outer packaging is damaged on delivery please ensure this is recorded by the delivery personnel. In the event of damage please contact us in order that we can determine the most appropriate course of action to take. Regardless, do not return the item to us unless instructed to do so, and please ensure all packaging is retained.
If for any reason you are not happy with your non-engraved item, you may return it to us, undamaged, within seven days of receipt for a full refund.
Please note that returns of undamaged items are made at your expense. In order for us to effect a full refund the item(s) must be received by us in a re-salable condition – we strongly advise you to re-use the original packaging and use a shipping method that provides a traceable service with the appropriate level of insurance.
Engraved, personalised boards are one-off items made to your specification (under the Consumer Protection (Distance Selling) Regulations 2000) and hence non-returnable unless damaged in transit.
If an item is damaged in transit, we will replace it, whenever possible, free of charge or refund your payment.
While the images shown on this website are representative of the timber used in our products, wood is a natural material and the item that we craft for you will have its own unique grain characteristics and may not have uniform colour. Please see oak timber explained for more information. All sizes are approximate although we endeavour to work as closely as possible to the dimensions given – usually +/- 2mm maximum. Due to our ongoing efforts to improve our products, as well as their hand-made nature, variations from item to item may exist.